FAQ

ABOUT US

What does Green Table Legal do?


Green Table Legal is a company that specializes in helping customers of online gambling operators in disputes with those companies (e.g., non-payment, confiscation of winnings, or other forms of mistreatment). All you have to do is file a claim through our website, and we’ll take it from there - all the way up to taking the company to court!




How can Green Table Legal help me in a dispute with a gambling operator?


Green Table Legal offers professional legal assistance in seeking compensation. By referring your case to our specialists, you put the burden of the hard and complicated legal work required in the dispute resolution process on us.




How are you different from arbitration services (ADR) and country regulators (like MGA)?


Popular complaint handling services (Alternative Dispute Resolution services) can be of some help in this matter, but even if they rule on your favor, the casino operator does not have to follow its ruling and often doesn’t. Many operators don’t even bother to respond to players’ complaints handled by those sites. Green Table Legal is the only of these that works for you, the player.




Why Green Table Legal?


Our legal knowledge and experience in dispute resolution and litigation, combined with our unique knowledge of the online gambling market, makes us the right choice for processing your dispute. We are the only firm in the market that specializes in this area. Our team consists of gambling specialists and law professionals to guarantee you get the best help possible.




Can I ask you for free advice?


Yes, our team is happy to help you and will answer any questions you may have regarding your claim. Even if you’re unsure whether you’re eligible to make a claim, our advisors are on hand to discuss the details of your incident and will advise you on what your next steps should be.




Will my details be kept confidential?


It’s our legal responsibility to keep all your personal details confidential, and we take great pride in doing so. Only our solicitors and specially trained client support staff will be dealing with the details of your case. We’ll never sell your details to a third party, and we’ll never use your information for anything other than settling your case.





OUR SERVICES

How long will I wait for an initial opinion?


Please allow up to two days for our team to look closely at your case. Before we give you a full opinion, you may be asked more questions. This is required to safeguard the level of quality of our service.




How do I know if I can make a claim?


It’s understandable if you’re not sure whether you have cause for a claim, which is why we’re here to help. If you’ve had a dispute with a gambling company and you’re not sure whether you’re eligible to claim, then fill in the form. We will give you free advice regarding your case and advise you on the potential of your claim, without obligation. To be eligible to make a compensation claim, there are two conditions that your case must meet: Your dispute must have taken place during the last 6 years. The claim amount must be worth €1000 or more. If you have questions or are unsure if your case meets these requirements, our team is on hand to help you throughout the process. Please contact us using our form.




My dispute was rejected by a casino (or ADR, MGA). Can I still use Green Table Legal?


Of course! If you managed your dispute on your own, but they rejected your claim, just contact us. We also request you send over any information you received from the gambling operator or mediation service regarding your initial claim. We then investigate if you were wrongfully denied compensation. If we feel you have a case, we take over the claim.




Can I handle my dispute by my own?


If you were mistreated, you can usually deal with your claim on your own. Unfortunately, the procedure for handling claims against a gaming operator is long and complicated. Most players are discouraged by the tremendous hassle they face when seeking their rights. Insufficient knowledge of the law does not help either. People entitled to compensation often abandon their claims too quickly. Some, unaware of their rights, do not even file claims against the gambling operators.




What is the time limitation I can make a claim?


This depends on the amount of the claim and which tribunal/arbitration center you are to claim. Having said this, the standard period to claim a debt is usually within 6 years; however, it is advisable to forward your complaint immediately for action.




How long will the claim take?


The time it will take to make your claim depends on the case. Every case is different, so it’s difficult to say at the early stages of your claim how long the process is likely to take. As an example, a simple claim could be completed in about six months, but more complex cases, such as claims involving litigation, may take over two years to be concluded. Once your solicitor has completed their initial investigations into your case, they will be in a better position to advise you on approximately how long the process is likely to take.




Do you guarantee I will receive compensation?


We do not guarantee you will receive compensation. We will do our best and fight for your compensation, but there are independent circumstances (like a gaming operator closing), which will prevent us from recovering anything.




What must I do during the claim process?


Very little, we’ll handle your claim for you, so you don’t have to concern yourself with the complicated legal process. When we first accept your claim, we’ll request all the information we need and a signed copy of documents instructing us to start working on your behalf. We’ll handle everything from there.





FEES & PAYMENTS

Is your service free?


You can contact us to discuss any legal issue free of charge. Every case is different and, after our team examine your case, we will propose a personalized offer.